Privacy Policy
Effective Date: July 27, 2019
COLLECTING INFORMATION
Fiberglassaero.com gathers customer information as
needed to provide service, communicate offers on merchandise and services which
we believe will be of interest to you and to administer our business. When you
purchase or order a product, subscribe to our newsletter or a service we
provide, we may request information such as your name, address, telephone
number, email address and credit card information. In addition, our web server
will automatically gather information about your visit to our site, such as
your browser type, what pages have been viewed, the time of visit, etc. Upon
request Fiberglassaero.com will provide you with information about whether we
hold any of your personal information. You may access, update or delete any
personal information you submit to the web site by contacting us using any of
the contact points listed at the bottom of this privacy statement. We will
respond to your request within a reasonable timeframe.
Fiberglassaero.com collects the personal information
(such as address, name, phone number and email address) of our users' friends
in order to provide our users with a Gift Certificate service. By submitting
your friend's personal information, you are providing Fiberglassaero.com with
the ability to send your friend a one time email that delivers the gift
certificate. If users choose to send their friend a gift certificate via mail, Fiberglassaero.com
will send users' friends a one time letter in the mail containing the gift
certificate. Fiberglassaero.com stores this information for the sole purpose of
sending this one-time email and tracking the success of our referral program.
Your friend may contact us at Fiberglassaero.com to request that we remove this
information from our database.
TRACKING TECHNOLOGIES
Technologies such as: cookies, or similar technologies
are used by Fiberglassaero.com and our marketing partners, affiliates,
analytics and online customer support providers. These technologies are used in
analyzing trends, administering the site, tracking users' movements around the
site and to gather demographic information about our user base as a whole. We
may receive reports based on the use of these technologies by these companies
on an individual as well as aggregated basis.
We use cookies for our shopping cart, to remember
users' settings (e.g. language preference), and for authentication. Users can
control the use of cookies at the individual browser level. If you reject
cookies, you may still use our site, but your ability to use some features or
areas of our site may be limited.
ANALYTICS / LOG FILES
As is true of most web sites, we gather certain
information automatically and store it in log files. This information includes
internet protocol (IP) addresses, browser type, internet service provider
(ISP), referring/exit pages, operating system, date/time stamp, and clickstream
data. We may combine this automatically collected log information with other
information we collect about you. We do this to improve services we offer you,
to improve marketing, analytics, or site functionality.
BEHAVIORAL TARGETING / RE-TARGETING
We partner with a third party to either display
advertising on our Web site or to manage our advertising on other sites. Our
third party partner may use technologies such as cookies to gather information
about your activities on this site and other sites in order to provide you
advertising based upon your browsing activities and interests. If you wish to
not have this information used for the purpose of serving you interest-based
ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will
continue to receive generic ads.
WHAT DOES FIBERGLASSAERO.COM DO WITH THIS INFORMATION?
The information you provide is used by us to process
your order or provide you with a requested service, such as our online
newsletter. It may also be used to confirm and track your order, notify you of
new products, events, and limited time offers. We will never share your
information with third parties unless as disclosed in this privacy statement.
We do not sell your personal information to third parties.
You may receive periodic mailings from us on new
products, services and limited time offers if you have provided us with your
mailing address. However, you may opt out of these mailings simply by
contacting Fiberglassaero.com by phone or email or writing to us at our mailing
address.
Fiberglassaero.com may contact you by phone regarding
an order placed by you, information or services you've requested. We may also
contact you regarding upcoming events, sales, or new product introduction that
may be of interest to you. If you do not wish to receive phone contact from us,
please let us know by contacting us by phone, email or in writing to our
mailing address. Please note, that Fiberglassaero.com will not share, rent or
sell your telephone number to any other company or organization.
In certain situations, Fiberglassaero.com may be
required to disclose personal data in response to lawful requests by public
authorities. We reserve the right to disclose your personally identifiable
information as required by law and when we believe that disclosure is necessary
to protect our rights and/or comply with a judicial proceeding, court order, or
legal process served on our Web sites. If Fiberglassaero.com is involved in a
merger, acquisition, or sale of all or a portion of its assets, you will be
notified via email and/or a prominent notice on our Web site of any change in
ownership or uses of your personal information, as well as any choices you may
have regarding your personal information.
SERVICE PROVIDERS
We use other third parties to provide credit card
processing, shipping orders and the Live Chat function on our site. When you
purchase a product or log in to the Live Chat we will share personal information
as necessary for the third party to provide that service. These third parties
are prohibited from using your personally identifiable information for any
other purpose.
EMAIL
At Fiberglassaero.com, we do not share your email
address with other companies or organizations. However, your email address may
be used internally conduct business including confirming orders, answering
questions, provide our newsletter as requested, and other customer related
services. You may choose to opt out of receiving news and information by email
simply by contacting us by email, phone or in writing. In such instances, you
will continue to receive email contact pertaining to any current or outstanding
order you have with us.
Fiberglassaero.com may contain links to other websites
not affiliated with Fiberglassaero.com, including websites of vendors and/or
service providers. Fiberglassaero.com is not responsible for the privacy
practices or content of these other sites. We encourage you to be aware when
you leave our site to read the privacy statements before providing information,
as they may differ from ours.
TESTIMONIALS
We display personal testimonials of satisfied
customers on our site in addition to other endorsements. With your consent we
may post your testimonial along with your name. If you wish to update or delete
your testimonial, you can contact us at Fiberglassaero.com.
SOCIAL MEDIA WIDGETS
Our Web site includes Social Media Features, such as
the Facebook Like button [and Widgets, such as the Share this button or
interactive mini-programs that run on our site]. These Features may collect
your IP address, which page you are visiting on our site, and may set a cookie
to enable the Feature to function properly. Social Media Features and Widgets
are either hosted by a third party or hosted directly on our Site. Your
interactions with these Features are governed by the privacy policy of the
company providing it.
DATA RETENTION
We will retain your information for as long as your
account is active or as needed to provide you services. If you wish to cancel
your account or request that we no longer use your information to provide you services,
contact us at Fiberglassaero.com. We will retain and use your information as
necessary to comply with our legal obligations, resolve disputes, and enforce
our agreements.
OUR SECURITY PRACTICES
Fiberglassaero.com's internet transactions are
conducted via secure server connections. This includes the transfer and receipt
of your personal information. Our physical location is protected against loss,
theft or misuse of information via appropriate security measures as well. In
addition, when a secure transmission needs to be made when sensitive
information is being transmitted, Fiberglassaero.com uses SSL Encryption to
ensure your credit card information is secure.
We follow generally accepted standards to protect the
personal information submitted to us, both during transmission and once we
receive it. No method of transmission over the Internet, or method of
electronic storage, is 100% secure, however. Therefore, we cannot guarantee its
absolute security. If you have any questions about security on our Web site,
you can contact us at Fiberglassaero.com.
If we decide to change our privacy policy, we will
post those changes to this privacy statement, the home page, and other places
we deem appropriate so that you are aware of what information we collect, how
we use it, and under what circumstances, if any, we disclose it. We reserve the
right to modify this privacy statement at any time, so please review it
frequently. If we make material changes to this policy, we will notify you
here, by email, or by means of a notice on our home page prior to the change
becoming effective.
If you have an unresolved privacy or data use concern
that we have not addressed satisfactorily, please contact us at Fiberglassaero.com.