Effective Date: July 27, 2019
Fiberglassaero.com gathers customer information as needed to provide service, communicate offers on merchandise and services which we believe will be of interest to you and to administer our business. When you purchase or order a product, subscribe to our newsletter or a service we provide, we may request information such as your name, address, telephone number, email address and credit card information. In addition, our web server will automatically gather information about your visit to our site, such as your browser type, what pages have been viewed, the time of visit, etc. Upon request Fiberglassaero.com will provide you with information about whether we hold any of your personal information. You may access, update or delete any personal information you submit to the web site by contacting us using any of the contact points listed at the bottom of this privacy statement. We will respond to your request within a reasonable timeframe.
Fiberglassaero.com collects the personal information (such as address, name, phone number and email address) of our users' friends in order to provide our users with a Gift Certificate service. By submitting your friend's personal information, you are providing Fiberglassaero.com with the ability to send your friend a one time email that delivers the gift certificate. If users choose to send their friend a gift certificate via mail, Fiberglassaero.com will send users' friends a one time letter in the mail containing the gift certificate. Fiberglassaero.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at Fiberglassaero.com to request that we remove this information from our database.
Technologies such as: cookies, or similar technologies are used by Fiberglassaero.com and our marketing partners, affiliates, analytics and online customer support providers. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
ANALYTICS / LOG FILES
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
BEHAVIORAL TARGETING / RE-TARGETING
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
WHAT DOES FIBERGLASSAERO.COM DO WITH THIS INFORMATION?
The information you provide is used by us to process your order or provide you with a requested service, such as our online newsletter. It may also be used to confirm and track your order, notify you of new products, events, and limited time offers. We will never share your information with third parties unless as disclosed in this privacy statement. We do not sell your personal information to third parties.
You may receive periodic mailings from us on new products, services and limited time offers if you have provided us with your mailing address. However, you may opt out of these mailings simply by contacting Fiberglassaero.com by phone or email or writing to us at our mailing address.
Fiberglassaero.com may contact you by phone regarding an order placed by you, information or services you've requested. We may also contact you regarding upcoming events, sales, or new product introduction that may be of interest to you. If you do not wish to receive phone contact from us, please let us know by contacting us by phone, email or in writing to our mailing address. Please note, that Fiberglassaero.com will not share, rent or sell your telephone number to any other company or organization.
In certain situations, Fiberglassaero.com may be required to disclose personal data in response to lawful requests by public authorities. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web sites. If Fiberglassaero.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We use other third parties to provide credit card processing, shipping orders and the Live Chat function on our site. When you purchase a product or log in to the Live Chat we will share personal information as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
At Fiberglassaero.com, we do not share your email address with other companies or organizations. However, your email address may be used internally conduct business including confirming orders, answering questions, provide our newsletter as requested, and other customer related services. You may choose to opt out of receiving news and information by email simply by contacting us by email, phone or in writing. In such instances, you will continue to receive email contact pertaining to any current or outstanding order you have with us.
Fiberglassaero.com may contain links to other websites not affiliated with Fiberglassaero.com, including websites of vendors and/or service providers. Fiberglassaero.com is not responsible for the privacy practices or content of these other sites. We encourage you to be aware when you leave our site to read the privacy statements before providing information, as they may differ from ours.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at Fiberglassaero.com.
SOCIAL MEDIA WIDGETS
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at Fiberglassaero.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
OUR SECURITY PRACTICES
Fiberglassaero.com's internet transactions are conducted via secure server connections. This includes the transfer and receipt of your personal information. Our physical location is protected against loss, theft or misuse of information via appropriate security measures as well. In addition, when a secure transmission needs to be made when sensitive information is being transmitted, Fiberglassaero.com uses SSL Encryption to ensure your credit card information is secure.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at Fiberglassaero.com.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at Fiberglassaero.com.